The health care industry continues to focus on the latest technology innovations dealing with things like patient education and engagement, including seeing advances with artificial intelligence and machine learning. However, they’re also seeing a steady increase in social isolation and care team burnout linked to these new technologies.

Dr. David Gregg, chief medical officer at Krames, discusses why it’s important for health care organizations to maintain a healthy balance between what these advances offer and the human-centered, personal touch of care in order to improve patients’ overall well-being.

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